ByBen Griss
Now in its 16th year, the UK Customer Experience Awards is one of the most highly regarded customer experience (CX) awards for both B2B and B2C businesses. We’re proud to be a partner of these awards. Year-on-year they celebrate the very best in Customer Experience, from SMEs to industry giants, and we’ve loved being along…
ByDonna O'Toole
How well do you know your customers? And how well do they know you? These are some of the questions that awards judges want to know when you’re entering customer experience awards. And that’s because winning an award for your customer experience has become one of the fastest and most effective ways to build your…
ByShannon Amos
Thursday 17th October 2024 saw the latest UK Customer Experience Awards winners announced at the iconic Wembley Stadium. The UK Customer Experience Awards (UKCXA)once again set the stage to honour the most outstanding performers in customer service across a wide range of industries. From finance giants to innovative start-ups, this year’s winners have showcased exemplary…
ByShannon Amos
With the sun finally shining here in the UK, and awards season now in full swing, May promises to be an exciting month! And if you still haven’t entered that award, now is the time. Because once you’ve missed the deadline, that’s it. You’ll have a whole year to wait to enter… Can you really…
ByShannon Amos
Hello March, and hello awards season! (And we don’t just mean the Oscars!) Typically, Spring is the time all the big awards programmes open for entries, with deadlines in early Summer and then ceremonies in Autumn – and 2024 is no different! If 2024 is the year you want to become an award-winning brand, the…
ByDonna O'Toole
If you provide an exceptional employee experience, there are a number of credible awards that recognise your work in this space.
ByDonna O'Toole
Winning Awards Podcast featuring Neil Skehel, CEO of Awards International & Founder of UK Customer Experience Awards, Employee Experience Awards & more!
ByDonna O'Toole
Enter and win business awards to raise your profile and boost your business. Here are some awards open in March 2020.
ByDonna O'Toole
Enter and win business awards to raise your profile and boost your business. Here are some awards open in February 2020.
ByDonna O'Toole
The UK Customer Experience Awards recognise inspiring organisations for their exceptional customer experience. Find out who won at the 2019 finals.
ByDonna O'Toole
“I booked myself onto what is considered the Awards Training Masterclass, run by Donna O’Toole, CEO of August Consultancy, to learn all the tricks and tips for writing an award winning entry”
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August Recognition Business Awards Entry Writers
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to