internationalcxaward.com

International Customer Experience Awards (ICXA)

LOVE YOUR CUSTOMER, LOVE YOURSELF

The International Customer Experience Awards (ICXA) Experience

About The Awards

Recognising initiatives from any organisation: public or private, SMEs or large corporations, B2B and B2C who have done great work to improve the customer experience.

This year’s International Customer Experience Awards® has 26 categories, each celebrating a particular aspect of CX excellence.

The categories are divided into four main sections:

• CX Classics
• CX Spotlight
• EX Spotlight
• CX Professionals

Each company can enter up to 10 categories, with one or multiple initiatives.

There are plenty of reasons to enter:

• Incredible opportunities for brand placement.
• Excellent networking potential with CX professionals and judges from a wide selection of industries.
• A select audience of high-ranking decision-makers and long-standing professionals.
• Specific occasions designed for networking, such as a conference on the day of the Ceremony and open presentations on the Finals.
• Chance to see what world-leading companies are up to and their current needs.

Awards Scale

International Awards

Awards Industries

All Industries

Awards Types

Accepts Entries From

Entry Fee

average

Presentation Stage

Yes

International Customer Experience Awards (ICXA) Winners, Finalists & Presenters Photo Gallery

International Customer Experience Awards (ICXA) Contact Details

Phone

General Enquiries

+1 719 480 7062

Email

******@************.***

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Links

internationalcxaward.com

facebook.com/AwardsInter

linkedin.com/company/279694

instagram.com/awardsinternationaluk

Awards FAQs

If there’s anything you’re unsure of, please ask using the contact form below, we’re here to help!..

Who can enter the International Customer Experience Awards?

The awards welcome initiatives from any organization: public or private, SMEs or large corporations, B2B or B2C. No matter your organization’s size, scope, or sector, if you’ve done great work to improve your CX, these awards are for you! Entries from Russia and other sanctioned countries are prohibited at this time.

What does the International Customer Experience Awards entry process look like?

First, choose the category or categories that best describe your organization’s recent success. Then go to the Enter Now page, complete all the steps, and make your payment. After this, you’ll receive login details for your official entry form. The written submission counts for 50% of your final score. If you’re shortlisted, you can start preparing your presentation!

Is there and entry fee for the International Customer Experience Awards?

They offer a reduced entry fee during the Super Early Bird registration period. There are also discounts during the Early Bird period. Standard entry prices apply after that until the general deadline.

Is there a fee to attend the International Customer Experience Awards finals?

For the best finalist experience, the awards recommend purchasing tickets and celebrating with your team. If you don’t reserve any tickets, only one representative from your company will be able to join the event to present your entries to the judging panel. Access to open presentations from other finalists, networking and the Awards Ceremony is exclusively reserved for ticket holders. Any winners who have not purchased tickets will be charged if they choose to receive a customized trophy.

How many categories can we enter in the International Customer Experience Awards?

A company can enter up to 10 categories. If you feel your work is relevant to more than one category, you can submit the same initiative into multiple categories.

Where can we find more information on entering the International Customer Experience Awards?

Additional information is in the Plan2Win document on the awards website, which gives you advice on category selection and writing a winning entry. You can also visit the Enter Now page on the awards’ website. They also offer a series of webinars from previous winners and awards experts. You can ask specific questions about choosing the right category, structuring your submission, and anything else to help with your entry!

What are the scoring criteria for the International Customer Experience Awards?

The scoring criteria are the same for the written entry form and the presentation. Take a look on the awards website so you know what to expect. Be sure to address all of them in your entry!

Where and how can we enter the International Customer Experience Awards?

The entry form should be submitted through the online portal by the submission deadline. Once you enter the awards and receive your login details via email, you can access your entry form. From the moment you receive your login details, you can start working on your submission. As you finish each section, make sure you save your progress, and only click the ‘submit’ button when it’s complete!

Who are the judges for the International Customer Experience Awards?

Every category is assessed by independent business professionals who apply to judge. They also appoint a Chair of Judges in each category – their job is to ensure that all presentations are kept to time. After the event, you will receive judges’ comments on your written entry and live presentation in a bespoke feedback report. To find out who’s judging this year, visit the Meet the Judges page.

When will the finalists for the International Customer Experience Awards be announced?

All the finalists will be announced a few weeks after the deadline passes. Those who have been shortlisted will deliver an online presentation at the Awards Finals.